Mobile Operator Subscriber Self Care Web Solution

Value Proposition

Reduce calls to customer support
New channel for subscriber interaction
Establish a targeted One to One marketing channel
More flexibility in designing packages and promotions
Efficient corporate account management
Churn reduction

Description

element^n Self Care is an account management solution that puts access and control into the hands of post-paid, pre-paid and corporate subscribers and multi-line account managers. element^n Self Care is a highly usable solution that puts the customer at the center of the design, giving subscribers access to the features they want most and in a way that is intuitive and easy to use. With features like online bill management, service provisioning and plan migration, element^n Self Care shifts the load of account management away from call center and shop agents while building subscriber loyalty and satisfaction.

Features

Self registration
Account dashboard
Contract/Profile details
PUK retrieval
Package details
Service management
Fleet management
Bulk updates
Bill summary
Usage details
Bills/Recharge/Payment history
Online Payment/e-topup
Advertisement and promotion
Multilingual interface

KIOSK is brand and billing system agnostic, the look and feel can be easily modified to fit any branding guidelines, while an API driven front end allows it to work with any billing system.