CC-Connect

Value Proposition

• Decrease customer calls and customer response time
• Reduce risk associated with data inaccuracies
• Ensure a unified customer message across communication channels
• Improve cross department collaboration and information exchange

Description

CC-Connect is an integrated set of web applications that address common information gaps in traditional telecom operation call center support software. CC-Connect solutions address the interdependencies and challenges that arise when sharing dynamic, sensitive and critical information related to products, services and connectivity across marketing, sales, network and customer support departments.

Features

• Share sensitive information with the right people at the right time
• Publish information on the intranet once, then push it to the web
• Automatically view related information through integrated “Intelligent” applications
• Integrate with existing LDAP and Active Directory
• Multi-channel delivery of frequently requested information via intranet, web, email & sms
• Multi-lingual user interface
• Can be integrated into an existing intranet
• Can be used as a standalone web solution

CC-Connect is bundled with a complete intranet framework that includes all industry-standard features such as user directory, news, FAQs, and surveys making it very cost-effective for operators who do not already have an intranet solution.